Terms of Service

Last updated August 3, 2026

Draft pending legal review. These terms describe how ordering works today. They have not yet been reviewed by an attorney, and some details below are still being finalised.

These are the rules for using this website and ordering through it. Using the site means you accept them.

Ordering is pickup only, at our counter

Every order placed through this site is picked up in person at our counter. We do not deliver and we do not ship. There is no third-party delivery service connected to this site. If you see our name on a delivery app, that arrangement is not covered by these terms.

The QR order flow is for people who are here

Ordering starts by scanning the printed QR code at one of our tables. It's designed for customers who are physically at the shop. Please don't share, photograph, repost, or forward the QR code so someone off-site can use it.

Payment happens at the counter

The site does not take payment. You pay a person, in person, when you pick up. Placing an order online does not charge you anything and does not reserve payment.

Prices, availability, and market-priced items

Prices and availability on this site can change without notice. The prices at the counter are the ones that count.
Some seasonal and by-weight items are priced at the counter and change with what we pay that day. Those items may show as $0.00, "MP", or "ask", and the total shown on your order screen may not include them. Candy sold by the pound is weighed and priced at the counter. Ask us for today's price.
We try to keep the menu current, but a listing is not a promise that an item is in stock right now.

We can refuse or cancel an order

We may decline, cancel, or modify any order — for example if an item just sold out, if we're closing, if an order looks fake or automated, or if it's unreasonably large for a walk-up counter. If we cancel, you owe nothing.

If something sells out after you order

We'll tell you at the counter, or call or text the number you gave us if you gave one. You can swap the item for something else, drop it, or cancel the whole order. Since you haven't paid yet, there's nothing to refund.

Allergens

Our shop is small. We make and serve candy, ice cream, and confections on shared equipment, shared scoops, and shared surfaces, and we handle common allergens throughout — including peanuts, tree nuts, milk, eggs, wheat, soy, and sesame. Candy sold loose or by the pound is scooped from shared bins.

We cannot guarantee that any item is free of any allergen. Cross-contact is possible on every item we serve, and ingredients and suppliers change without notice. If you have a serious allergy, please tell a staff member at the counter before you order. The note field on the order form is a helpful heads-up, but it is not a substitute for speaking to a person, and we can't promise it will be read in time. If your allergy is severe, please make your own judgment about whether to buy from us.

Refunds and cancellations

You can cancel any order at no cost before you pay, because you haven't paid yet. Once you've paid and taken your food, sales are generally final — but if something is wrong with your order, tell us right away at the counter and we'll make it right. We'd rather fix it than argue about it. Refunds after the fact are at our discretion.

Acceptable use

Please don't:

place fake orders, or orders you don't intend to pick up;
submit someone else's name, phone number, or email;
use scripts, bots, or automated tools against the site;
try to break, overload, scrape, or get around the site's security or rate limits;
use the note field for abuse, threats, or spam.

We may block access, cancel orders, or refuse service for any of the above.

Our limits — in plain words

We run a small food business. We do our best to keep this site accurate and working, but we're not promising it will always be online, always be correct, or always be up to date. Menus, prices, and hours may be wrong sometimes.

If the site is down, shows a wrong price, loses your order, or a message never arrives, our responsibility is limited to fixing the order or refunding what you actually paid us for that order. We're not responsible for indirect losses — a missed appointment, a ruined afternoon, travel costs, or lost time.

This limit does not apply to anything the law says we can't limit — including personal injury caused by our negligence, and our responsibility for the food we actually serve you. Nothing in these terms takes away rights you have as a consumer under New York law.

The site's content

The photos, menus, logos, and text on this site belong to us. Please don't copy them for your own commercial use. You're welcome to share a link or post a picture of your food.

Changes to these terms

We may update these terms. The version posted here when you order is the one that applies.

Governing law

These terms are governed by the laws of the State of New York, without regard to its conflict-of-laws rules. Any dispute will be brought in the state or federal courts located in [COUNTY TO BE CONFIRMED — likely Kings County], New York.

Contact

Williams Candy
1318 Surf Avenue
Brooklyn, NY 11224
(718) 372-0302
[LEGAL NOTICE EMAIL TO BE CONFIRMED]